FAQ

PRICING & SIZE CHART

QDo you have a sizing chart?
A: Yes. You can view it here. There are instructions on how to measure a shirt you already own to see how you fit within our sizing. Most of our products are 100% preshrunk cotton or a cotton/polyester blend. The men’s styles run very true to size, the ladies tend to run 1-2 sizes small.

QI don’t understand your sizing chart.
A: If you take a look at our sizing page found here, each product will have it’s own sizing chart. There are 2 methods of measuring. One is by laying the garment flat and measuring across the chest and vertically for length. The second (and more accurate) is by measuring around the chest. Not all products have the ‘around’ method.

QHow do I know what my size is?
A: You can view our sizing chart. Most of the feedback is that our unisex/guys tees are fairly true to size and the ladies tees run about a size smaller than normal. Leggings are ladies sizing and run a size smaller depending on desired fit. Most items are 100% preshrunk cotton or a cotton/polyester blend.

 

ABOUT MY ORDERS

QCan I add to an order after it has been placed?
A: We cannot add items to an order after it has been placed. If you need to add items to an order, please request a cancellation here or contact us and we can assist you in cancelling the order here.

QCan I make change to my order?
A: Our goal is to process and ship your order as quickly as possible. If you wish to modify or cancel an order, please call our customer service center at 1-832-303-8820 as quickly as possible.
Please note: At this time, we are not able to cancel or make changes to orders once they have been shipped.

QI’m getting an error when trying to process my order.
A: Here are some tips that may assist you in completing your order:

-The billing address that you input on our site must be identical to the billing information on file for your card.

-The information must be entered exactly as it appears using the same abbreviations and punctuation. Do you have a middle initial or middle name on the card? Don’t forget to include it!

-Still having trouble? Please call your bank and ask for the EXACT information they have on file for your card.

Our system will only allow three attempts to process a card. After three attempts, the system will block the card for two hours; after the timeout period you can try again to place the order.

QDo you offer customization?
A: As a third party printing company, we cannot customize any of the artwork shown on our website as it belongs to the artist who created it. However, we do offer a custom tool that allows you to create your own design: here.

Please be advised that LandTees cannot assist in creating or editing any orders made through the custom tool. All custom order sales are final.

 

SHIPPING & DELIVERY

QHow long is it going to take?
A: We now have multiple shipping options! Since we print shirts to order, and want to ensure that you receive the best quality possible, printing times will vary based on the current order volume and the shipping option selected. Please check the estimated delivery time for each shipping method at checkout.

International Orders
We print these orders in the same time frame as our domestic orders, however shipping options are limited and international orders may find delivery can take 2-6 weeks through your local post.

You will receive a shipping confirmation email at the address you provided which will contain a tracking information.

QDo you ship internationally and how much will it cost?
A: We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package.

We use the UPS Mail Innovations to ship all orders and tracking will be available through them at www.ups.com. This tracking, however, only follows the package within the United States. After it departs a US Processing Center, it becomes the property of your country’s postal system.

Currently we ship internationally with a rate per item of: $7.99 USD for each tee and $11.99 USD for each hoodie/sweatshirt. For additional product pricing, please contact our customer service department.

Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks for standard orders from the time it leaves the US for you to receive it.

**For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.

QHow long does printing usually take?
A: Since we print to order, printing times will vary. Typical print time for apparel items is 3-5 business days (excludes holidays) and can vary depending on volume. Mugs are typically printed within 48 hours and will ship separately. Canvases, posters and hats typically print within 3-5 business days but will vary depending on current order volume. These estimates do not include transit time.

QHaving problems with Tracking?
A: Once your order ships, you will receive a tracking number via email. It can sometimes take up to 24 hours for your tracking number to become active. You can locate your tracking number here.

QMy package is being returned in the mail, what do I do?
A: If we ship your order to the address you provided and it comes back to us, it will be processed as return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.

The original shipping costs cannot be refunded for items returned in the mail.

QAm I able to change my shipping after placing an order?
A: We cannot change the shipping method selected after an order has been placed. If you need to cancel your order, please click here.

QDelayed logistics in Brazil, Mexico and Chile.
A: If your package has arrived at your country, we hope you can give it a little more time, since the postal systems in Brazil, Mexico and Chile are usually slow. If you still do not get it within 2 weeks, please contact our Customer Service.

 

CAN’T FIND A SHIRT

QI saw a shirt on Facebook but can’t find it now…
A: Try limiting your search to less than 2 words. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we’ll locate it for you.

QI saw a shirt earlier but can’t find it now.
A: Try limiting your search to 2 words or fewer. Often times vague searches will return a wide variety of shirts. If you still can’t find it, contact us and we can locate it for you.

For any items seen on Facebook or other social media sites, we cannot locate those items without a product SKU number. If you are able to locate the advertisement for the item, the SKU number is provided to the right of the product image under the item description.

 

RETURN/ EXCHANGE

QHow do I cancel my order?
A: If you want to cancel your order, please use the “Cancel my order” button found here and follow the steps or contact us here.

QHow do I return or exchange my shirt?
A: We accept all returns and exchanges within 30 days for a U.S. domestic order and 60 days for a Non U.S. international order. You can submit a request using your account here: Order Status. You will need your email and security key (found on your order confirmation) to access this page.

Exchanges can be performed one time per item ordered. Please call or email us for additional information.

For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 3-5 business days to process once we have issued them.

QYou made a mistake on my order.
A: If it has to do with specific colors of ink or the shirt, the digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.

Otherwise, our bad. It doesn’t happen often, but nobody’s perfect. If your receive the wrong item or if there is a defect in any way, please contact us here, and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.

There is no need to send it back to us, please donate the items to a local charity or someone in need as part of our Hope Gives Policy.

QMy package is being returned in the mail, what do I do?
A: If we ship your order to the address you provided and it comes back to us, it will be processed as return to sender mail and you will be contacted at the email address provided. You will be given the option to reship to a valid address or a product refund.

The original shipping costs cannot be refunded for items returned in the mail.

 

DISCOUNTS & WHOLESALE

QDo you have discounts for large orders?
A: No, we do not discount for large orders. However, if you are looking for wholesale printing, we do offer that service. You can contact us here.

QWhere do I find a coupon?
A: Coupon codes and promotions are subject to availability and changes. If you have a coupon code, during checkout click on “Have a Coupon?” and enter the code. Click “Apply” and you’re good to go!

If you would like to receive coupon codes, you can sign up for email updates with us. The sign up section is located at the very bottom of our homepage.

**Any coupons found outside of our direct website or email list are not valid on any orders.

 

PAYMENT

QWhat are my payment options to place an online order?
A: The following payment options are accepted:
– Visa
– MasterCard
– American Express
– Discover
– PayPal
Please be aware that we are not able to accept the following payment options:
– Checks
– Google Checkout
– Money Orders
– C.O.D. (Cash on Delivery)

QWhen will I be charged for my order?
A: As orders are placed, charges will post to your credit or debit card account.

QWhy are there pending charges on my account when my order didn’t go through?
A: We’re so sorry if you had any difficulties trying to place your order! Each time you click on the submit button an authorization is held against your account even if the order is not successfully placed. These authorizations are usually removed from your debit or credit card within 3-5 business days (PayPal within 30 days). In most cases, these errors occur due to a billing address not matching the address on the credit card being used. We would recommend confirming the billing address and payment method you have with your financial institution is up to date.

 

OTHER QUESTIONS

QI cannot add an item to my cart or the link takes me to another page.
A: Typically when you cannot add an item to your cart or the link has been disabled, this means that design is no longer available for purchase.

 

All messages will be replied within 24 hours. Your satisfaction is guaranteed at LandTees.